SHENHAV LLC WEBSITE PRIVACY POLICY

Effective Date: March 14, 2025 Last Updated: December 2, 2025

1. Introduction

Shenhav LLC (“Shenhav,” “we”, “our”, or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, share, and protect your information when you access or use our websites, platforms, and related services (collectively, the “ Platform ”).

By accessing or using the Platform, you agree to the terms of this Privacy Policy and our [Terms of Service], incorporated herein by reference. If you do not agree, please do not use our Platform.

Our Platform is designed for individuals 18 years or older located in the United States. We do not knowingly collect information from children under 18.

2. Scope and Applicability

This Privacy Policy applies to information collected:

On the Platform;
Through email, text, or other electronic communications between you and the Platform;
Through mobile or desktop applications provided by Shenhav; and
When you engage with Shenhav’s online or offline services in connection with the Platform.

This Policy does not apply to:

Information collected by third parties, including through third-party websites, applications, or advertisements that may link to or be accessible from our Platform; or
Offline interactions unrelated to the Platform.

3. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or for operational reasons. Updates will be effective upon posting on our Platform, with the “Last Updated” date revised accordingly. If we make material changes , we will notify you via email or prominent notice on our homepage.

4. Information We Collect

We collect the following categories of information:

a. Personal Information

Information that identifies or relates to you as an individual, such as:

Name, mailing address, billing address, email address, and telephone number;
Account credentials;
Payment or transaction information;
Government-issued identification (if provided for verification);
Communications and correspondence with us.

b. Non-Personal Information

Information that cannot reasonably identify you, including:

Browser type, device type, and operating system;
IP address and approximate location;
Platform usage data (e.g., page views, access times);
Information collected via cookies and tracking technologies.

5. How We Collect Information

We collect information:

Directly from you (e.g., when you create an account, make a purchase, or contact us);
Automatically through cookies and analytics tools as you navigate the Platform;
From third parties , such as payment processors or identity verification partners, as required to provide services.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance user experience and security;
Measure Platform performance and traffic patterns;
Customize content and features.

You can adjust your browser settings to reject cookies. However, doing so may limit your ability to use certain features of the Platform.

We do not sell or share cookie data for cross-context behavioral advertising.

7. Third-Party Services and Links

Our Platform may include links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies before providing any personal information.

8. How We Use Your Information

We use your information to:

Operate, maintain, and improve the Platform and Services;
Process transactions and provide customer support;
Send administrative notifications and marketing communications (where permitted by law);
Detect, prevent, and respond to security incidents or fraud;
Comply with legal obligations;
Enforce our Terms of Service; and
Any other purpose disclosed to you at the time of collection or with your consent.

We do not sell or rent Personal Information to third parties.

9. Disclosure of Your Information

We may disclose your information:

To service providers and vendors who assist in operations (e.g., hosting, payment processing, analytics);
To legal or regulatory authorities when required by law or in response to lawful requests;
In connection with a merger, acquisition, or sale of assets;
To protect the rights, property, or safety of Shenhav, our users, or others;
With your consent or at your direction.

We require all service providers to maintain appropriate data protection measures consistent with applicable law.

10. Data Retention

We retain Personal Information only for as long as necessary to:

Fulfill the purposes described in this Policy;
Comply with legal, accounting, or reporting obligations; or
Resolve disputes and enforce agreements.

Retention periods vary depending on the category of data and the purpose of processing.

11. Data Security

We implement administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

If you believe your information has been compromised, please contact us immediately at tech@shenhav.com.

12. Your Privacy Rights

Depending on your state of residence, you may have the following rights:

Access: Request access to Personal Information we hold about you.
Correction: Request correction of inaccurate information.
Deletion: Request deletion of your Personal Information.
Opt-Out: Opt out of data sharing for targeted advertising or sale (if applicable).
Non-Discrimination: Exercise your rights without receiving discriminatory treatment.

To exercise these rights, please contact tech@shenhav.com or write to: Shenhav LLC, 2 Research Place, Suite 310, Rockville, MD 20850.

We will verify your identity and respond to verifiable requests within 45 days (or 90 days, if an extension is necessary).

13. Children’s Privacy

Our Platform is not directed to children under 18, and we do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact tech@shenhav.com , and we will delete the information promptly.

14. International Data Transfers (If Applicable)

Although our Platform is designed for U.S. users, if you access it from outside the United States, you understand that your information may be transferred to and processed in the U.S., where data protection laws may differ from those of your jurisdiction.

15. Contact Us

For questions, complaints, or to exercise your privacy rights, contact us at: tech@shenhav.com or Shenhav LLC, 2 Research Place, Suite 310, Rockville, MD 20850.